This Return & Refund Policy complies fully with the Consumer Protection Act (CPA) of South Africa. We are committed to fair business practices—but also protecting our company from abuse and unreasonable claims. If a product is defective, misrepresented, or damaged in transit, we will replace or refund it swiftly. If it’s not our fault, the client bears the cost.
đź•’ Return Windows & Refund Scale
If you want to return a product that isn’t defective or damaged, here’s how it works:
Time Since Delivery
Refund Value
Return Shipping
Within 48 hours
90%
Client pays
Day 3–5
75%
Client pays
Day 6–7
60%
Client pays
After 7 days
❌ Not accepted
—
Returns will only be accepted if:
The product is unopened, unused, and in a resellable condition
The client notifies us within the timeframes above
The return is approved by our team in writing first
⚠️ Note: If the product is expired, damaged, or opened, we reserve the right to reject the return.
đźšš Damages & Mistakes
Damaged or broken products must be reported within 24 hours of delivery.
We’ll replace it or refund you, no questions asked.
If the mistake is ours (wrong item, wrong quantity, misleading image), we’ll cover the return and shipping for the new item.
If the error is not ours (you changed your mind, ordered the wrong thing, etc.), you will cover all shipping costs.
🔄 Exchanges
You can exchange a product if:
It’s still in its original, unused condition
You notify us within 48 hours
You agree to cover the shipping both ways unless the error is ours
đź’ˇ Summary (TL;DR)
You break it? You tell us in 24 hours.
You change your mind? You tell us in 48 hours.
You lie about it? We reserve the right to refuse.
We mess up? We fix it fast.
You mess up? You pay.
⚖️ Your Legal Rights
We follow Section 56 of the Consumer Protection Act, which gives all South African consumers the right to return defective or misrepresented products within six months. We will always honor these rights where legally applicable. However, our return policy above applies to all non-defective, unwanted, or discretionary return requests.
đź“ž Still Need Help?
We’ll always listen and assist where possible. If you’re truly unhappy with your experience, contact us—we’re a small business and we value every single customer, but we can’t be exploited.
